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Customer Care

Contact Us

customercare@domecaresolutions.com   

 

Shipping

  • We process and fulfill orders as quickly as possible. Please add 1-2 processing days to shipping timeframes listed below.
  • Most orders ship via USPS.
  • USPS will deliver within 3-7 business days from the date the order leaves our facility.
  • We offer UPS Next Day Air. The shipping cost can be viewed inside your shopping cart.
  • UPS Next Day Air will arrive within 1 day of the order leaving our facility.
  • Orders with a signature requirement will ship via UPS.
  • Orders of $50+ qualify for free shipping.
  • Orders under $50 ship for a flat rate of $7.
  • Orders ship from Seattle, WA or San Jose, CA.

 

Tracking

  • Please allow 24-48 hours once your order has shipped for tracking information to become available.
  • Your tracking number will be emailed to the email address you provided when your order was placed.
  • You my track your order with your tracking number at www.usps.com or www.ups.com.
  • If you shopped as a member your tracking number will be listed in your order history.
  • If you shopped as a guest and are unable to locate your tracking number please contact us at customercare@domecaresolutions.com 

 

Returns

  • To ensure that you are completely satisfied with your purchase, we offer returns and exchanges. If for any reason you are not satisfied with your purchase, we will gladly accept the product(s) back within 30 days of receiving your order for refund, store credit, and or exchange.
  • Please allow 7 business days from when your return is delivered to us for your return to be processed.
  • Return address: DomeCare Solutions 1700 7th Ave Suite 116 #319 Seattle, WA 98101  

 

Orders

  • We accept Visa, Mastercard, Discover, & American Express via PayPal.
  • We accept money orders and checks. Simply email us your order at customercare@domecaresolutions.com. Your items will ship once payment is received.
  • Please review your order for accuracy prior to submitting. If you need to make any changes to your order please contact us immediately and we will do our best to accommodate your request. 

 

Product Guarantee

  • We are dedicated to helping you achieve the healthiest and best looking bald dome possible. If for any reason you are not completely satisfied with your purchase, we will refund or credit you for the cost of your products within 30 days of your purchase.

 



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